(Posts filtered by e-commerce.)

Asking for feedback

If you ask for feedback, and you receive it, and then you don't act on it... then why bother at all?

This is available on a personal level as well as a business one.

If you ask me to spend time sending you some feedback (through NPS or otherwise) and then nothing really happens -- more often than not I get annoyed.

So please, don't ignore #customerfeedback. It will also improve your product or service in the long run, so it's a win-win situation.

And if you struggle with a huge backlog, there are ways to deal with that as well.

Reach out if you have questions - I'm open to technical and non-technical discussions.

e-commerce 30 March 2023

Customer Value Optimisation

A perspective on having a profitable shop online

e-commerce 17 December 2020
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